FAQ: Sentinels of the Multiverse — Rook City Renegades Expansion
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Who do I contact if I have problems with my shipment?

Please email conta[email protected] with any issues regarding your shipment.

Last updated: April 18, 2022 12:03

Do you have a retailer package with this Kickstarter?

No, but we sell directly to retailers after fulfillment if you meet our retailer requirements. Please email [email protected] for additional information.

Last updated: April 18, 2022 12:04

Will I get tracking information?

Yes, you should receive tracking information. However, we have had issues in the past with FedEx generating emails. If you have any issues, please email [email protected].

Last updated: April 18, 2022 12:04

Can you ship to a PO Box?

No, but we ship to military FPOs/APOs.

Last updated: April 18, 2022 12:04

Once BackerKit is locked, how do I update my address?

Please email [email protected] and include your Backerkit email address and your updated shipping address

Last updated: April 18, 2022 12:05

Will I be charged any additional shipping fees upon receiving the game?

Possibly. This is a possibility for all international Backers. We hate it as much as you do, but have no control over the laws in other countries.

Last updated: April 18, 2022 12:05

Who do I contact regarding an issue with my order/pledge?

Please reach out to conta[email protected] with any further questions you may have.

Last updated: April 18, 2022 12:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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